SHIPPING, RETURNS & EXCHANGES
At Wild Sunflower Silver, every piece is thoughtfully designed and created by hand. Because many of our pieces are handmade in limited quantities, made to order, or created specifically for you, we have a few policies in place to protect both our customers and our small business.
This policy applies to purchases made through our website and at the Wild Sunflower Silver storefront unless otherwise noted.
Jewelry Returns & Exchanges
Ready-to-Wear Jewelry
We want you to love the jewelry you take home. While we do not offer refunds, eligible ready-to-wear jewelry may be exchanged within 14 days of purchase provided that:
- The item is unworn and in its original condition.
- The item is free from damage, wear, or alteration.
- You provide your original receipt or proof of purchase.
- The item is returned with its original packaging, when applicable.
Exchanges are limited to one exchange per purchase.
The replacement item must be of equal or greater value than the original purchase. If the replacement item has a higher price, the difference will be due at the time of exchange.
No cash, credit-card refunds, or store credit will be issued for the difference in price.
If the replacement item is of lesser value than the original purchase, you will need to select an item of equal or greater value to complete the exchange.
Items purchased during a sale, clearance event, special promotion, pop-up, or other promotional event may be designated final sale and are not eligible for exchange unless otherwise stated at the time of purchase.
custom & Made-to-Order Jewelry
Because custom jewelry is created specifically for you, custom, personalized, and made-to-order pieces are final sale and cannot be returned or exchanged.
This includes pieces that have been:
- Custom designed
- Personalized or engraved
- Made to a customer's specifications
- Made using customer-provided materials
Before production begins, customers may be asked to approve design details, measurements, stones, materials, sizing, or other specifications. Once approved and production has begun, the order cannot be canceled or refunded due to a change of mind.
Ring Sizing
Please carefully confirm your ring size before purchasing.
If you are unsure of your size, we encourage you to visit the Wild Sunflower Silver storefront for assistance whenever possible.
Ring sizing performed after purchase is considered an alteration and may make the piece ineligible for return or exchange.
Damaged or Defective Jewelry
We stand behind the craftsmanship of our jewelry.
If your item arrives damaged or you believe there is a craftsmanship defect, please contact us within 7 days of receiving your order with your order information and clear photographs of the item.
We will review the issue and determine the appropriate solution, which may include repair, replacement, or another appropriate remedy.
Damage caused by normal wear, accidents, improper care, misuse, or alterations performed by someone other than Wild Sunflower Silver is not considered a manufacturing defect.
Gift Cards
Gift cards are available for purchase and may be purchased in-store only.
Gift cards may be used toward eligible Wild Sunflower Silver purchases and are not redeemable for cash except where required by law.
Gift cards are not eligible for return or refund once purchased.
Gift cards may not be used to purchase another gift card.
Online Orders
Online orders are shipped using the shipping method selected at checkout.
Once an order has been shipped, Wild Sunflower Silver is not responsible for delays caused by the carrier, incorrect shipping addresses provided by the customer, or packages marked as delivered by the carrier.
Please make sure your shipping information is correct before completing your purchase.
If a package is lost, damaged, or appears to have been delivered incorrectly, please contact us as soon as possible so we can assist you with the carrier's claim process.
Shipping Damage
If your package arrives visibly damaged, please photograph the packaging and the jewelry before opening or altering anything whenever possible.
Contact us within 7 days of delivery so we can evaluate the damage and determine the appropriate next steps.
Workshop Cancellations & Transfers
Workshop registrations are non-refundable.
If you are unable to attend a workshop, your registration may be transferred to another person or, when applicable, moved to another available workshop with at least 72 hours' notice.
No-shows and cancellations made less than 72 hours before the scheduled workshop are not eligible for a refund or transfer.
If Wild Sunflower Silver must cancel or reschedule a workshop, registered participants will be given the option to transfer their registration to another available date or receive a full refund.
Workshop fees are separate from our jewelry return and exchange policy.
Sale & Promotional Items
Items purchased during a sale, clearance event, special promotion, pop-up, or other promotional event may be designated final sale.
Any special return or exchange restrictions will be communicated at the time of purchase.
Store Purchases
For purchases made at the Wild Sunflower Silver storefront, please keep your receipt as proof of purchase.
Our return and exchange policy is available online and at the storefront. By completing a purchase, the customer acknowledges and agrees to the applicable policy.
Our Commitment
We are a small, independently owned jewelry business, and every piece carries the time, creativity, craftsmanship, and materials that go into making it.
Our goal is to create jewelry that becomes part of your story for years to come. If something isn't right with your purchase, please reach out. While not every situation qualifies for a return or exchange, we will always do our best to find a fair solution when there is a genuine issue with your jewelry.
Thank you for supporting handmade jewelry and small business.
Contact
For questions regarding an order, exchange, repair, gift card, or workshop registration, please contact Wild Sunflower Silver through our website or email.
